Spatial Manager Desktop™ - FAQs: Licenses

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===What is the "Trial version" of the application?===
 
===What is the "Trial version" of the application?===
The "Trial version" of Spatial Manager Desktop™ is a limited version which will run for a limited time period (30 days) so that you can test the application. When this period ends, or if you want to use the unlimited version, you must to purchase a commercial license of Spatial Manager Desktop™
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The "Trial version" of Spatial Manager Desktop™ is a limited version which allows you to try out the application for up to 7 days. When this period ends, or if you want to use the unlimited version, you need to purchase a commercial license of Spatial Manager Desktop™
  
Every time you start the "Trial version" of Spatial Manager Desktop™ you will see a window showing the limitations of this version, the available Editions of the software (select one of them to test that), the days left in the trial period and the buttons to purchase a commercial license of Spatial Manager Desktop™ [[#How can I purchase commercial licenses of the application?|(see this paragraph)]] or to activate a commercial license of Spatial Manager Desktop™ [[#How can I activate commercial licenses of the application?|(see this paragraph)]]
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Every time you start the "Trial version" of Spatial Manager Desktop™ you will see a window showing the days left in the trial period and the buttons to purchase a commercial license of Spatial Manager Desktop™ [[#Where can I purchase commercial licenses of the application?|(see this paragraph)]] or to activate a commercial license of Spatial Manager Desktop™ [[#How can I activate commercial licenses of the application?|(see this paragraph)]]
  
  
[[Image:Trial_Version_Spatial_Manager_Desktop.png|border]]
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''Note: Some components in the images on this page (providers, names, windows look, etc.) may be slightly different from those that will appear on your computer''
  
  
Note: when the trial period has ended, you will see a similar window but you cannot "Continue" using longer the "Trial version", and you must to activate a purchased commercial license in order to keep working
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[[Image:Trial_Version_Spatial_Manager_Desktop422.PNG|border|Spatial Manager Desktop™ trial version window]]
  
  
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When the trial period has ended, you will see a similar window but you can no longer "Continue" using the "Trial version", and you need to activate a commercial license in order to keep working
  
===How can I purchase commercial licenses of the application?===
 
You can purchase commercial licenses of Spatial Manager Desktop™ through the "Buy" page in the Spatial Manager™ web ([http://www.spatialmanager.com/buy/ Spatial Manager™ Buy page]). As you can see in this page, you will get lower prices as you purchase more items of the same product through the same purchasing process
 
  
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During the testing period you will find the following limitations:
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*A maximum number of Features will be Exported. The quantity will be the 75% of the total of Features to be processed
 +
*A maximum number of Features will be Saved
 +
*A "DEMO" watermark will be added:
 +
**When showing any 'Background Map'
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**When printing a map
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*When running some functions or processes, a warning window may appear about a specific limitation of the "Trial version"
  
[[Image:Buy_Spatial_Manager_Desktop_Products2.png|border]]
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''Note: if you think you need an unlimited version for testing, please feel free to contact us (support@spatialmanager.com)''
  
'''''Note: the prices and products shown in this image MAY CHANGE and they are displayed only as an example'''''
 
  
 +
While using the trial version, and whenever you want, you can select the application Edition you would like to try through the application Options
  
Once purchased and installed a commercial license of Spatial Manager Desktop™ you must to activate it (see next paragraph)
 
  
''Feel free to consult us any questions or issues you may have along the purchasing processes (support@spatialmanager.com)''
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[[Image:Select_Edition_Spatial_Manager_Desktop22.png|border|Spatial Manager Desktop™ select trial edition]]
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===Where can I purchase commercial licenses of the application?===
 +
You can purchase commercial licenses of Spatial Manager Desktop™ through the product prices page in the Spatial Manager™ website ([http://www.spatialmanager.com/spm-desktop-prices/ Product prices page])
 +
 
 +
 
 +
[[Image:Buy_Spatial_Manager_Desktop_Products442.png|border|Spatial Manager Desktop™ Buy page|link=http://www.spatialmanager.com/spm-desktop-prices/]]
 +
 
 +
'''''Note: the products, prices or features shown in this image MAY CHANGE and they are displayed only as an example'''''
 +
 
 +
 
 +
Once you have purchased and installed a commercial license of Spatial Manager Desktop™ you need to activate it (see next paragraph)
 +
 
 +
''Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)''
  
  
  
 
===How can I activate commercial licenses of the application?===
 
===How can I activate commercial licenses of the application?===
When you purchase one or more licenses of Spatial Manager Desktop™ you will receive by email your serial number(s) to activate you commercial license(s). After installing the application (if needed), you can activate your license(s) by entering the above serial number(s) using the "Activate license" function, which you can find in the "Licenses" section of the application Options
 
  
 +
'''CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses'''
 +
 +
 +
When you purchase one or more licenses of Spatial Manager Desktop™ you will receive by email your serial number(s) to activate your commercial license(s). After installing the application (if needed), you can activate your license by entering the serial number using the "Activate license" function, which can be found in the "License" section of the application Options
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 +
 +
[[Image:Licenses_Spatial_Manager_Desktop2.png‎|border|Spatial Manager Desktop™ Activate licenses window]]
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 +
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As stated in the first paragraph of this page, please note that you can also activate your license directly from the "Trial version" window, even if the "Trial version" has expired
 +
 +
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Under some circumstances (no Internet connection, License Server stopped, etc.), it may not be possible to complete successfully the automatic activation of a license. If this happens, you will get a warning window including the "Computer code" and the steps needed to Activate it manually
 +
 +
 +
[[Image:SPM_Activate_Manually.PNG|border|Spatial Manager Desktop™ - Instructions for manually activate the licenses]]
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 +
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''Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)''
 +
 +
 +
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===Do I have a free of charge support period for the application? How can I extend the support period?===
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Yes, you have a free of charge support period when you buy Spatial Manager Desktop™ (1 year from the first activation date of the license - See the first Note below). The support of the application (Updates and Support) includes your right to download, install and run any update released within the support period as well as to enjoy the use of the answer center via email (support@spatialmanager.com) over the same period
 +
 +
You can extend the support period for Spatial Manager Desktop™ purchasing as many support products as you want through the product support prices page in the Spatial Manager™ website ([http://www.spatialmanager.com/extended-support-prices/?product=spmd Product support prices page])
 +
 +
'''''Note: the free support period was of 30 days for all the licenses bought before 6/10/2016'''''
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 +
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[[Image:Buy_Spatial_Manager_Desktop_Products5.png|border|Spatial Manager Desktop™ Extended Support Buy page|link=http://www.spatialmanager.com/extended-support-prices/?product=spmd]]
 +
 +
'''''Note: the products or prices shown in this image MAY CHANGE and they are displayed only as an example. In addition, when you access here from the application, you will only see the Support products applicable to the installed Edition (Basic, Standard or Professional)'''''
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 +
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===How can I activate support products for the application?===
 +
 +
'''CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses'''
 +
 +
 +
When you purchase one or more support products for Spatial Manager Desktop™ you will receive your serial number(s) to activate your support products(s) by email in order to extend the support period for the application. You can activate your support products(s) by entering the serial number(s) using the "Extend support" function, which can be found in the "License" section of the application Options. You can always check your support limit day next to this function in this section
 +
 +
Note, if you want to activate various support products for the same Spatial Manager Desktop™ license, you must do so using this function repeatedly, and the support period will accumulate with every activation. The last entered serial number will now become the serial number of the application license; you can forget the original serial number of the application when it was activated as well as other previous activated support products serial numbers, which will become invalid
 +
 +
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[[Image:Extended_Support_Spatial_Manager_Desktop22.png‎|border|Spatial Manager Desktop™ Activate support window]]
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 +
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''Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)''
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===Can I deactivate or transfer a license of the application?===
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'''CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses'''
 +
 +
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Yes, you can deactivate or transfer a license of Spatial Manager Desktop™ by using the "Deactivate or transfer license" function, which can be found in the "License" section of the application Options
 +
 +
When you deactivate a license of Spatial Manager Desktop™ on a computer, you can reactivate it on this computer or on another computer, by entering the last serial number of the license; this number is shown when the deactivation process ends
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 +
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[[Image:Deactivate_license_Spatial_Manager_Desktop2.png|border|Spatial Manager Desktop™ Deactivate licenses window]]
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 +
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Under some uncommon circumstances (no Internet connection, License Server stopped, etc.), it may not be possible to complete successfully the automatic deactivation of a license. If this happens, the license will be deactivated on your computer and you will get a warning window including the "Deactivation code" and the steps needed to Re-activate it manually
  
[[Image:Licenses_Spatial_Manager_Desktop.png‎|border]]
 
  
 +
[[Image:SPM_License_Deactivated.PNG|border|Spatial Manager Desktop™ - License deactivated]]
  
''Feel free to consult us any questions or issues you may have along the installation or activation processes (support@spatialmanager.com)''
 
  
 +
''Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)''
  
  
===Do I have a free of charge period for the application support? How I can extend the support period?===
 
Yes, you have a free of charge support period (30 days) when you buy Spatial Manager Desktop™. The support of the application (Updates and Support) includes your right to download, install an run any update released within the support period as well as to enjoy the use of the answer center via email (support@spatialmanager.com) over the same period
 
  
You can extend the support period for Spatial Manager Desktop™ purchasing as many support products as you want through the "Buy" page in the Spatial Manager™ web ([http://www.spatialmanager.com/buy/ Spatial Manager™ Buy page]). As you can see in this page, you will get lower prices as you purchase more items of the same product through the same purchasing process
+
==Related links==
  
  
[[Image:Buy_Spatial_Manager_Desktop_Products3.png|border]]
 
  
'''''Note: the prices and products shown in this image MAY CHANGE and they are displayed only as an example'''''
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*[[Spatial Manager Desktop™#FAQs|Go to FAQS]]

Revision as of 18:19, 8 October 2019

Contents

What is the "Trial version" of the application?

The "Trial version" of Spatial Manager Desktop™ is a limited version which allows you to try out the application for up to 7 days. When this period ends, or if you want to use the unlimited version, you need to purchase a commercial license of Spatial Manager Desktop™

Every time you start the "Trial version" of Spatial Manager Desktop™ you will see a window showing the days left in the trial period and the buttons to purchase a commercial license of Spatial Manager Desktop™ (see this paragraph) or to activate a commercial license of Spatial Manager Desktop™ (see this paragraph)


Note: Some components in the images on this page (providers, names, windows look, etc.) may be slightly different from those that will appear on your computer


Spatial Manager Desktop™ trial version window


When the trial period has ended, you will see a similar window but you can no longer "Continue" using the "Trial version", and you need to activate a commercial license in order to keep working


During the testing period you will find the following limitations:

  • A maximum number of Features will be Exported. The quantity will be the 75% of the total of Features to be processed
  • A maximum number of Features will be Saved
  • A "DEMO" watermark will be added:
    • When showing any 'Background Map'
    • When printing a map
  • When running some functions or processes, a warning window may appear about a specific limitation of the "Trial version"

Note: if you think you need an unlimited version for testing, please feel free to contact us (support@spatialmanager.com)


While using the trial version, and whenever you want, you can select the application Edition you would like to try through the application Options


Spatial Manager Desktop™ select trial edition


Where can I purchase commercial licenses of the application?

You can purchase commercial licenses of Spatial Manager Desktop™ through the product prices page in the Spatial Manager™ website (Product prices page)


Spatial Manager Desktop™ Buy page

Note: the products, prices or features shown in this image MAY CHANGE and they are displayed only as an example


Once you have purchased and installed a commercial license of Spatial Manager Desktop™ you need to activate it (see next paragraph)

Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)


How can I activate commercial licenses of the application?

CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses


When you purchase one or more licenses of Spatial Manager Desktop™ you will receive by email your serial number(s) to activate your commercial license(s). After installing the application (if needed), you can activate your license by entering the serial number using the "Activate license" function, which can be found in the "License" section of the application Options


Spatial Manager Desktop™ Activate licenses window


As stated in the first paragraph of this page, please note that you can also activate your license directly from the "Trial version" window, even if the "Trial version" has expired


Under some circumstances (no Internet connection, License Server stopped, etc.), it may not be possible to complete successfully the automatic activation of a license. If this happens, you will get a warning window including the "Computer code" and the steps needed to Activate it manually


Spatial Manager Desktop™ - Instructions for manually activate the licenses


Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)


Do I have a free of charge support period for the application? How can I extend the support period?

Yes, you have a free of charge support period when you buy Spatial Manager Desktop™ (1 year from the first activation date of the license - See the first Note below). The support of the application (Updates and Support) includes your right to download, install and run any update released within the support period as well as to enjoy the use of the answer center via email (support@spatialmanager.com) over the same period

You can extend the support period for Spatial Manager Desktop™ purchasing as many support products as you want through the product support prices page in the Spatial Manager™ website (Product support prices page)

Note: the free support period was of 30 days for all the licenses bought before 6/10/2016


Spatial Manager Desktop™ Extended Support Buy page

Note: the products or prices shown in this image MAY CHANGE and they are displayed only as an example. In addition, when you access here from the application, you will only see the Support products applicable to the installed Edition (Basic, Standard or Professional)


How can I activate support products for the application?

CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses


When you purchase one or more support products for Spatial Manager Desktop™ you will receive your serial number(s) to activate your support products(s) by email in order to extend the support period for the application. You can activate your support products(s) by entering the serial number(s) using the "Extend support" function, which can be found in the "License" section of the application Options. You can always check your support limit day next to this function in this section

Note, if you want to activate various support products for the same Spatial Manager Desktop™ license, you must do so using this function repeatedly, and the support period will accumulate with every activation. The last entered serial number will now become the serial number of the application license; you can forget the original serial number of the application when it was activated as well as other previous activated support products serial numbers, which will become invalid


Spatial Manager Desktop™ Activate support window


Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)


Can I deactivate or transfer a license of the application?

CAUTION: you must run the application as administrator to perform any task related to activation, deactivation or transfer of licenses


Yes, you can deactivate or transfer a license of Spatial Manager Desktop™ by using the "Deactivate or transfer license" function, which can be found in the "License" section of the application Options

When you deactivate a license of Spatial Manager Desktop™ on a computer, you can reactivate it on this computer or on another computer, by entering the last serial number of the license; this number is shown when the deactivation process ends


Spatial Manager Desktop™ Deactivate licenses window


Under some uncommon circumstances (no Internet connection, License Server stopped, etc.), it may not be possible to complete successfully the automatic deactivation of a license. If this happens, the license will be deactivated on your computer and you will get a warning window including the "Deactivation code" and the steps needed to Re-activate it manually


Spatial Manager Desktop™ - License deactivated


Please feel free to consult us with any questions or issues you may have with the purchasing, installation, activation, deactivation or transfer processes (support@spatialmanager.com)


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